Is myWarehouse Suitable For Your Business?
Our service is radically different from most other UK fulfilment companies primarily because we offer a standard ‘one size fits all’ fulfilment service for online sellers all over the world.
The aim of our service is to ensure ALL our clients' customers receive their orders accurately and on time. And we achieve this by reducing the number of variables in our fulfilment process which means we can’t offer different services to different clients
Like a no frills airline, our service is scalable, affordable and completely reliable but this doesn’t suit all online businesses and we cannot be as flexible as some would like us to be
To help you accurately assess whether we are a good fit for your business we have compiled this list of answers to commonly asked questions.
What we do and do not offer
✚ What makes you so different from the many fulfilment companies out there?
We are the ONLY UK fulfilment company serving online retailers with low order volumes typically under 2000 a month
✚ I generate more than 2000 orders a month, does that mean I cannot use your service?
No, there is no upper limit on monthly order volumes. However, we have found that the more orders your business generates the greater the need you have for all the extra services like account management, stop/start requests etc that we don't offer.
✚ Are you any good?
Yes! We use barcodes and have developed our own fulfilment system to ensure all orders have the correct items and the correct quantities.
✚ Are there certain products you DON'T handle?
A few: Anything measuring more than 1m in any dimension or weighing more than 25Kg. Hazardous materials, Alcohol, Food, Lithium Batteries, Drugs or firearms
✚ Why do you insist on all products having barcodes?
It’s all about making sure your customers nalways receive their orders accurately and on time. Barcoding is the most proven and established method of accurately identifying products.
✚ How do I get my orders onto your system?
You can use the automated solution using a pre-integrated cart or marketplace. Or enter them manually on our cloud based fulfilment system
✚ I need detailed invoices to keep a close eye on my costs
Our simple pricing is backed up by our monthly invoicing where every charge incurred is stated very clearly on your monthly invoice including a detailed breakdown of your shippping costs listed in YOUR order number sequence for easy reference
✚ Why don't you charge storage by the pallet?
We are amazed that fulfilment companies can still get away with charging storage by the pallet! The truth is no fulfilment company picks an order from a pallet. In reality, products are stored on shelves. So we charge storage based ONLY on the volume of space occupied by your products
✚ So how do you charge for storage?
We charge per cubic foot per month using the product dimensions. So one product in a box will only be charged storage for one product and not a whole box
✚ Your storage charges are cheap, so can I use you just for storage?
No thanks! We are a pay-as-you-go order fulfilment company and make our money when YOU sell your products.
✚ What if I have a quiet month and don't generate ANY orders?
As we say, our pay as you go service relies on some orders being generated otherwise we don't get paid. We don't impose a minimum order volume but as storage consolidation is a constant daily task (e.g. making sure one product in a box is topped up to maximise storage efficiency) we will charge a storage levy of £75 per month when order volumes are zero. So you can leave your goods with us until you resume your order volumes or you are free to withdraw then at any time by just placing an order for all stock. Remember, to avoid the levy charge your business only needs to generate one order and yes that can be to withdraw all stock! The storage levy does not apply for new clients during their first 3 months as we appreciate it may take awhile to get going
✚ I need to know about any shortfalls in deliveries as soon as possible, so a box count is not sufficient
We agree. Which is why we scan EVERY item into our warehouse. That’s right…every item!
✚ How quickly can you process my orders?
Consumer orders received by 3.00pm will always be despatched the same day. There is a caveat to this though ... we guarantee to despatch up to a 200% uplift on your average daily order volumes. What does this mean? Assume during the last 8 weeks your average daily order volume is 25, if you have a great day and generate 75 orders we guarantee they will be despatched, if we receive them by 3pm, the same day. But if you generate 100 orders we may still despatch them but we are unable to guarantee more then 75. It's actuallly quite a complex algorithm we created that uses averages for each day of the week for every client (Mondays are always busier than other days), so if you'd like to know more just ask.
✚ Can I visit myWarehouse?
Due to Client privacy & security, health & safety + public liability we no longer allow client visits. Since the pandemic forced us into 'zoom' meetings clients have been reassured by an online meeting or even a walk-about the warehouse with a webcam!
✚ How much do you charge for packaging?
For simplicity, we average out your packaging usage and charge a fixed price per order. This price will be quoted once we understand both your product profile (number of large and small items) and your order profile (e.g. every jewellery order gets a free wooden cabinet!).
✚ Why aren’t you integrated with WooCommerce?
Currently, this is not on our list of pre-integrated shopping carts due to the nature of the software. It is an unsupported e-commerce solution that relies upon the Wordpress/WooCommerce community to develop new solutions and answer problems.
✚ Do you offer account management?
No. Our system is easy to use and you can take control of your own account which gives you full involvement and means we can work as a team.
✚ If you don’t have account managers, how do I contact you for any queries?
We use a ticketing system (like Zendesk or Freshdesk) Customer service issues are answered by our ops team so you get a quick and accurate reply
✚ What else can you offer my business?
myWrap - A specific packaging service allowing clients to 'do their own thing' at the packing bench. Examples include adding a leaflet, using client branded packaging, or free gifts at packing bench. The limit will be the skill involved (just remember we are packers!) and the imagination of our clients.